Savvy Networks Engage TV Fans Online
Published May 22, 2006
If community websites like Television Without Pity (TWoP) were a cross-section of the average TV audience, UPN's Veronica Mars would be a top-rated show and CBS's CSI would be languishing in the Nielsen ratings. Instead, Veronica Mars brings in fewer than 3 million viewers a week, and was renewed by the skin of its teeth on the new CW network. Still, higher-rated shows such as Everwood didn't make the transition.
If the availability of interactive online extras were a sign of popularity, NBC's struggling Scrubs would be a mammoth hit and FOX's surging House would be suffering at the hands of its network. Still, Scrubs is heading into its sixth season thanks to what they loving call their Internet "nerds."
"Luckily our fans are so loyal, that same core group has followed us from time slot to time slot and from evening to evening and really helped to keep the show going," said creator Bill Lawrence, who believes that's the recipe for survival for shows that aren't lucky enough to capture a giant audience at the outset.
There are other forces at work, including economics, scheduling, critical acclaim, and demographics. But Internet-organized fans are the vocal cult in "cult hit," who resurrected Family Guy and kept buzz-worthy Arrested Development on the air for longer than the ratings would suggest.
It's a basic tenet of marketing that you don't try to snare everyone in your publicity — you study the people who area already using your product and target more of the same. If your clients are, on average, one-eyed men with college educations, you look for ways to advertise to other one-eyed men, other men with college educations. Using principles of customer engagement to create a passionate fanbase, if your audience congregates on the Internet, you join them there.
So what do smart insiders like Veronica Mars creator Rob Thomas do? He posts occasionally on TWoP, making that the place the cool kids hang out, the show the cool kids watch. Scrubs' Lawrence and his cast and crew come up with innovative Internet strategies to please their online fans. And at the recent upfront presentations, where advertisers get their first look at networks' fall schedules, NBC's TV chief Jeff Zucker has mandated that all his network's shows must have an interactive component.
With television losing viewers to the web and gaming worlds, networks are scrambling to put their content online, on iPods, on cell phones. NBC and their competitors have already begun to embrace the multi-platform world they've found themselves in. NBC's The Office, among other shows, saw its ratings rise after its availability on iTunes, and will take advantage of that fact by airing online-only "webisodes" this summer. CBS recently launched a broadband channel that will replay network shows and offer original content. ABC implemented blogs and streaming of some of its programs this past season, and its show Lost has employed perhaps the most aggressive strategy, creating an off-network world that treats dedicated viewers to clue-rich websites and, next year, even a video game.
- Savvy Networks Engage TV Fans Online
- Published: May 22, 2006
- Type: News
- Section: Sci/Tech
- Filed Under: Video: Television, Video: Film and TV Business, Sci/Tech: Internet, Culture: Media
- Writer: Diane Kristine
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Comments
Good points about the international audience, Kate, that I don't really get into. The downloads you're talking about are at least mostly illegal - we still don't have many content delivery systems that bypass the network's control. Canada, where I am, usually airs shows at the same time as the US (except some cable shows), but iTunes episodes and some network-based streaming videos aren't available here. But audiences are demanding that kind of instant gratification and if a legal way to do it doesn't appear, they'll find other ways. I'm not sure what it will take to make networks and studios think globally, though.
I think on-air ratings and advertisements are already losing their power, and that's the only reason networks and studios are moving to embrace other platforms and distribution methods - it's all about what the advertisers want, not what the audience wants. Which is why I think there's such a lag between consumer behaviour and changing network behavior - they're using the advertisers as middle-men instead of looking directly at the audience.














Thanks for this article, I found it really interesting. The medium of television is indeed changing dramatically, with the advent of new technology - primarily the internet. You have discussed much of this above, but I would like to note that another aspect that few critics seem to have touched on thus far (and I am aware that this is a relatively new field of study) is the impact of these changes to a global audience.
I live in New Zealand and our imported TV shows are always screened delayed. The internet has allowed me to engage in discussion with other fans, and provides access to articles and images that would otherwise be beyond my reach.
Nowdays, most TV shows are available to be downloaded only hours after they are originally screened. This has dramatically changed the way international fans can interact with their favourite shows.
One big issue that faces international fans is "spoilers". To allow for this, some websites have developed coding to minimize the spoilers. The Veronica Mars fansite MarsInvestigations.net has a drop-down menu on the top of their homepage where fans select "The last episode I have seen". The site then loads a version which has been edited to eliminate any spoilers that come into play further along the line from this episode. Thus the website becomes a "safe zone" for international fans.
The availability of downloads, the introduction of TiVo and the release of DVD boxsets are changing the way people watch (or "consume") TV. Often viewers will delay watching a show from the out-set, figuring they'll "catch up later". This changing form of consumption has two major effects on the studios - Nielsen ratings become far less important as a gauge of a show's success, and advertising during a show is losing a large share of its market.
Technology developments are allowing us to become a lot more interactive with our entertainment, and hopefully this will also lead to a higher quality of TV.